Spo2 Privacy Policy — Malaysian User Data Protection
Updated: January 2026
This policy explains how spo2 collects, uses, stores, and protects your personal information as a platform user in Malaysia. Please read it carefully before using our services.
1. Information We Collect
When you register and use the spo2 platform, we collect several categories of information to ensure our services run smoothly and securely. The information we collect includes:
Account Information
This includes your username, Malaysian local phone number used for verification, date of birth for age verification, and password stored in encrypted form. This information is required to create and maintain your account.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and general network-based location. This information is used to detect suspicious access, resolve technical issues, and optimise your mobile experience.
Payment Information
All transactions on spo2 are conducted in Malaysian Ringgit (RM / MYR). We keep transaction records including deposit and withdrawal amounts, payment methods used, and transaction timestamps. We do not store full bank account numbers or card details — that sensitive information is handled directly by verified third-party payment processors.
Usage Data & Cookies
We collect data on how you interact with the platform — pages visited, games played, session duration, and display preferences. Cookies are used to maintain your login session and remember your display settings.
2. How We Use Your Information
Spo2 uses collected information solely for legitimate purposes directly related to the operation of the platform. The primary purposes for which your data is used are as follows:
- Account Management — verifies your identity, processes registration, and enables secure access to the platform.
- Transaction Processing — managing deposits and withdrawals in RM, ensuring financial records are accurate and auditable.
- Platform Security — detects fraudulent activity, unauthorised access, or multi-account usage that violates our terms of service.
- Customer Support — enables the spo2 support team to identify your account and provide accurate assistance when needed.
- Platform Improvement — analyses usage patterns to improve platform performance, interface design, and the overall user experience.
- Service Communications — sends important notifications relating to your account, transactions, or policy updates through your registered channels.
Spo2 will not use your data for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking Technologies
Spo2 uses cookies and similar tracking technologies to enhance platform functionality and the user experience. There are two main categories of cookies in use:
Essential Cookies
These cookies are required for core platform operations — including maintaining your login session, ensuring session security, and saving your language preferences. Without them, some platform features may not function properly.
Analytics & Performance Cookies
These cookies help us understand how users interact with the platform — which pages are visited most, where users encounter difficulties, and how long sessions last. This information is used in aggregate and does not identify individual users.
You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect your login functionality and session security on the spo2 platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Retention Period
Your personal data is stored on servers protected with 256-bit SSL encryption. spo2 retains active account data for as long as your account remains active. If your account is closed, your data will be kept for the period required for legal compliance and financial audit purposes, after which it will be securely deleted or anonymised.
Security Measures
We implement multiple layers of technical security to protect your data — including encryption of data in transit and at rest, strict internal access controls, continuous threat monitoring, and established incident response procedures. That said, no online system can guarantee absolute security.
Third-Party Sharing
Spo2 does not sell, rent, or share users' personal data with third parties for marketing purposes. Information may only be shared in the following situations: with authorised payment processors to handle transactions in RM; with the relevant authorities when required under Malaysian law; and with technical service providers bound by strict data protection agreements.
5. User Rights & How to Contact Us
Your Rights as a spo2 User
As a spo2 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access — you have the right to know what personal data we hold about your account. Access requests can be made through our customer support channels.
- Right to Rectification — if any information in your account is incorrect, you may update it through your profile settings or by contacting our support team.
- Right to Deletion — you may request account closure and deletion of your personal data, subject to data retention obligations for legal and financial purposes.
- Right to Object — you may object to the processing of your data for specific purposes, such as receiving promotional communications.
Changes to This Policy
Spo2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The date of the most recent update will always be displayed at the top of this page. Continued use of the platform following any changes constitutes acceptance of the updated policy.
How to Contact Us
For any enquiries regarding this Privacy Policy, requests to access or correct your data, or concerns about the protection of your personal information, please contact the spo2 support team via live chat on the platform or by email at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.